Stalled syncs and connection errors
Diagnose a red connection, an expired token, or a rate-limited backfill.
ENWritten by Elena Novak· Documentation LeadLast updated
Writes and maintains the Paid Lens documentation, from first connection to workspace administration.
Connection state is shown on each card in Connections, with the last successful sync and the last error.
Common errors
- Token expired — the granting user changed their password or lost account access. Reconnect.
- Insufficient permissions — the role was downgraded in the ad platform. Restore read access, then reconnect.
- Rate limited — large backfills are throttled by the platform and resume automatically.
Forcing a resync
Use Resync on the connection card, or call the API if you automate this after a nightly CRM job:
bash
curl -X POST \
-H "Authorization: Bearer $PAIDLENS_API_KEY" \
https://api.getpaidlens.com/v1/connections/{connection_id}/resyncA resync never duplicates data. Records are upserted on the platform's own identifiers.
Run these steps on your own accounts — request beta access
Request Beta AccessPrivate beta — no card, no self-serve signup.